Club Grievance Procedure

All members, parents or guardians acting on behalf of their child and staff have the right to have any grievance they may have addressed by the club Management Committee.

Grievance should be made in writing to the club secretary.  If the complaint relates to the secretary the complaint should be made to the Chairperson.

The grievance will be heard by three members of the Management Committee who will aim to meet within one week of the grievance being received.  Where required parties involved may be requested to attend any such meeting.

Following an appropriate investigation this group will aim to communicate their decision  to the full Management Committee in writing within one week of their meeting, advising whether the grievance has been upheld or rejected.  Upon receipt of this decision the Management Committee are empowered to take whatever action they deem necessary to address the situation and avoid any future occurrences.

In the event of the Sub-Group rejecting the grievance, the complainant can appeal in writing within one week to the Chair, who will discuss with the full Management Committee.  Any decision reached by the Chair will be final and there will be no further right of appeal.

If the complaint is against or made by any member of the Management Committee, they will not sit on any sub-committee or appeal hearing the complaint.

All discussions, votes and decisions made by those involved will not be publicly disclosed.  The complainant will receive a letter confirming the decision, action to be taken and rights of appeal.